Privacy Policy

Amonra Gourmet LLP (“Amonra”, “we”, “us”, or “our”) values the trust you place in us and is committed to protecting the privacy and security of the personal and business information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you place bulk orders or make inquiries with us, whether by phone, email, or our website contact form. We operate as a B2B supplier of Kunafa ingredients and related Mediterranean sweet products to chefs, restaurants, retailers, and other foodservice businesses in India and select international markets. Our practices comply with the Information Technology Act, 2000 and associated rules, as well as any other applicable data protection regulations. 

1. Information We Collect

We collect the minimum information necessary to provide our services efficiently and to comply with legal requirements. This may include: 

• Contact Details: Your name, business or restaurant name, job title, postal and shipping addresses, telephone number, and email address.
• Business Identifiers: GST or company registration number (for invoicing), type of business entity, and any specific order preferences or instructions.
• Order Records: Details of the products you purchase (e.g., quantities and variants of Kunafa dough, pre-shaped forms, fillings), order dates, delivery schedules, and payment amounts.
• Payment Data: We rely on a PCI-DSS compliant third-party payment gateway to process online payments. We do not store your full card details; we receive only transaction confirmations, masked card identifiers, and payment status updates. For offline transactions (e.g., NEFT/RTGS bank transfers), we may retain bank account or reference numbers solely for reconciliation.
• Communications: If you contact us—by phone, email, or through our website—we collect and store your messages, including any additional personal or business data you provide.

We do not intentionally collect sensitive personal data (such as passwords, government IDs, health information, or raw payment card numbers) through our order forms or communications channels. 

2. How We Use Your Information

Your information is used strictly for legitimate business purposes: 

• Order Fulfillment: To confirm, process, and deliver your bulk orders accurately and on time. We use your address and contact details to coordinate with logistics partners.
• Customer Support: To respond to inquiries, requests for product specifications, or assistance with after-sales issues. You may receive transactional messages such as order updates, invoices, and delivery notifications.
• Account Management: For returning clients, we maintain order histories, preferences, and contact details to streamline reordering and to personalize our service.
• Business Insights & Improvement: We analyze aggregated sales data and feedback to optimize our product range, forecast demand, and refine our manufacturing processes. These analyses do not identify you personally except when required to resolve specific service issues.
• Regulatory Compliance: To fulfill legal obligations, such as maintaining invoice records with GST details, audit trails, and fraud prevention.
• Selective Marketing: We may occasionally inform existing customers about new product launches, special bulk-pricing offers, or relevant industry events. We will only send such communications to those with an ongoing relationship or who have expressly opted in; you may unsubscribe at any time.

We will never use your data for unrelated marketing or share it with unaffiliated advertisers without your explicit consent. 

3. Data Sharing & Disclosure

We respect the confidentiality of your information. We do not sell or rent your data. However, we may share it under the following limited circumstances: 

• Service Providers:

○ Logistics & Shipping: We share your delivery address and contact number with freight companies or courier services to enable safe, timely delivery. 

○ Payment Gateways: The gateway receives payment data directly; we only receive transaction IDs and statuses necessary to confirm your payment. 

○ IT & Hosting: Our website, CRM, and email systems are hosted on secure platforms. These providers process and store data on our behalf under strict confidentiality agreements. 

• Business Transactions: If Amonra undergoes a merger, acquisition, or sale of assets, your data may transfer to the successor entity. We will notify you and require the successor to uphold this Privacy Policy.
• Legal Requirements: We may disclose data to comply with valid legal processes (e.g., court orders, government investigations) or to protect our rights, property, or safety, as well

as the rights and safety of our customers or others. 

In all cases, we share only the minimum data necessary and require third parties to maintain appropriate security and privacy safeguards. 

4. Data Security

We implement a combination of administrative, technical, and physical controls to protect your information: 

• Technical Measures: HTTPS encryption on our website, firewall protection, secure servers, and data encryption in transit and at rest where appropriate.
• Administrative Controls: Access to personal data is restricted to authorized personnel with a legitimate business need. Staff receive training on data protection best practices and confidentiality obligations.
• Physical Safeguards: Hard copies of sensitive documents (e.g., invoices) are stored in locked cabinets within secure facilities.

While we strive to maintain robust security, no system is impervious. In the unlikely event of a data breach posing a risk to your rights, we will notify you and any relevant authorities in accordance with legal requirements. 

5. Data Retention

We retain information only for as long as necessary to fulfill the purposes outlined above or to meet legal and regulatory obligations: 

• Transaction Records: Invoice, payment, and shipping data are retained for at least the minimum period required by Indian tax laws (typically seven years).
• Account Data: Contact details and order history are kept to facilitate future orders and service support, unless you request deletion and no legal obligation prevents us from doing so.
• Audit & Compliance: Certain records may be kept longer for fraud detection, legal defense, or regulatory compliance.

When data is no longer required, we dispose of it securely—deleting electronic records and shredding physical documents. 

6. Your Rights & Choices

You have control over your personal data under applicable law:

• Access & Correction: You may request a copy of the personal information we hold and ask us to correct inaccuracies.
• Consent Withdrawal: If our processing is based on your consent (e.g., marketing emails), you may withdraw it at any time. This does not affect processing conducted prior to withdrawal.
• Objection & Restriction: You can object to or request limitations on certain processing activities, particularly direct marketing.
• Data Erasure: In specific circumstances, you may request the deletion of your personal data. Note that we may need to retain some records to comply with legal obligations or to complete ongoing transactions.

To exercise these rights, please contact our Grievance Officer (see Section 13). We will verify your identity before acting on your request and will respond within a reasonable period. 

7. Cookies & Website Analytics

Our website may use cookies or similar tracking technologies to: 

• Remember your language preference or form entries.
• Analyze website usage patterns (e.g., pages visited, time spent) to improve navigation and content.

These cookies collect non-personal data only. You may disable cookies in your browser settings, though this may limit functionality. We do not use cookies for targeted advertising or share cookie data with third-party advertisers. 

8. Third-Party Links

Our site may contain links to external websites (e.g., social media, payment gateway). This Privacy Policy does not cover those sites. We encourage you to review the privacy terms of any third-party sites you visit. 

9. Children’s Privacy

Our services are intended exclusively for business users; we do not knowingly collect data from individuals under 18. If you believe a minor’s information has been provided to us, please contact us to request deletion. 

10. International Data Transfers

While we primarily operate in India, data may be processed or stored in other countries via our service providers. We ensure that international transfers comply with applicable data protection laws by employing standard contractual clauses or other appropriate safeguards.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. Material changes will be highlighted on our website or communicated directly to active customers. Continued use of our services after such updates signifies your acceptance. 

12. Contact & Grievance Officer

If you have questions, concerns, or wish to exercise your rights, please contact: 

Grievance Officer – Amonra Gourmet LLP 

Email: privacy@amonra.example.com 

Phone: +91-97910 20506 

Address: 47 East Coast Road, Vettuvankeni, Chennai – 600115, India 

We strive to resolve all privacy-related inquiries within one month, in accordance with Indian regulations. 

By placing an order or using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. We appreciate your trust and look forward to serving your business with the highest standards of confidentiality and data protection.